General Questions About Scheduling >>

Schedules

What if I cannot find a ride?
Why are reviews important?
What should I do if I receive a review that I do not deserve?
I have found a new partner and we have scheduled our commute. Will I be able to cancel the other schedule with my old partners?
How will I be notified if someone has requested to carpool with me?
How do I schedule a shared commute?
Is it mandatory to share commutes once I register?
How do I know that the person I choose to carpool with isn’t crazy?
How do I coordinate carpooling with more than one passenger?

Who will I be commuting with?

 


Q: What if I cannot find a ride?

A: If there are no Ko-zooKKies available in your area, this means that you will not be able to carpool with zooKKs at this time. We recommend using our in app “SHARE” option to get your friends, family, and co-workers to join zooKKs.

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Q: Why are reviews important?

A: The following are a few examples of some advantages of reviews:

  • Your feedback helps other users to be confident and comfortable in carpooling with Ko-zooKKies that you have carpooled with before.
  • By building a history of activity and participation in the zooKKs app, other users will be more comfortable in carpooling with you.
  • Accumulating good reviews for yourself from other commuters will build your credibility as a user.
  • Reviews encourage good behavior from all users.

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Q: What should I do if I receive a review that I do not deserve?

A: It is never nice to receive a negative review, especially when you feel as if you have done nothing to deserve it. Even though we understand you may be convinced you do not deserve it, we cannot delete or modify this review.

Indeed, a review only reflects the feeling and perception of the person who left it, and we cannot judge its validity or take anyone’s side. If we deleted every negative review left by members, the review system itself would be rendered useless.

In extreme cases of users leaving hateful, racist, sexist, or bigoted remarks, please notify us and we will remove the post and freeze the offending user’s account.

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Q: I have found a new partner and we have scheduled our commute. Will I be able to cancel the other schedule with my old partners?

A: Yes, with zooKKs you have all the flexibility you need to modify your schedules as you see fit. If you have decided to commute with someone new, simply create a new schedule by canceling the old one with your other partners. When you do this, your previous partner will be notified that you are unable to commute with them and you can move forward with any new commuting plans.

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Q: How will I be notified if someone has requested to carpool with me?

A: You will be notified by an in-app notification and likely by the other person through the in-app chat system. You can also see your carpool requests by logging in to your account and checking out the “Pending” tab in the “My Schedules” screen. You can reject or accept any schedule on this screen.

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Q: How do I schedule a shared commute?

A: Once you decide on a commuter in your area, send them a message. If they agree to commute with you, simply use the in-app scheduling feature to set a time and make it happen!

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Q: Is it mandatory to share commutes once I register?

A: Nope! You can share commutes as little or as often as you want. It’s all up to you.

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Q: How do I know that the person I choose to carpool with isn’t crazy?

A: When users register with zooKKs they are able to link their social media accounts to their profile. This feature gives you the ability to do your own sort of “background check” on fellow carpoolers. If you don’t feel comfortable with someone, you don’t have to ride with them. It’s also important to consider that zooKKs was made exclusively for people who are commuting between work and home, so you’re not sharing rides with random people going to random places. You’re all in the same boat…er…car.

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Q: How do I coordinate carpooling with more than one passenger?

A: The in-app mapping feature allows users to color code the different commute routes for multiple passengers, making trip planning and coordination simple and intuitive.

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Q: Who will I be commuting with?

A: You will be connected with people who live and work in the same general areas that you do. They might even be your neighbors and co-workers!

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